Privacy Policy

We may collect the following types of information:

• Personal identification information: Name, email address, phone number, shipping and billing addresses.
• Payment information: Credit/debit card details, billing address, and transaction data. Full card numbers are never stored on our servers — payment is processed through PCI-compliant third-party processors.
• Age verification data: Date of birth and, in some cases, a government-issued photo ID to comply with federal and state age verification requirements for kratom, vape, and hemp products.
• Device and usage information: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and click-stream data.
• Communications data: Information you provide when contacting our support team via email or the contact form on our website.

We use the collected information for the following purposes:

• Processing and fulfilling your orders
• Verifying your age and identity as required by law
• Communicating order updates, shipping confirmations, and tracking information
• Responding to your inquiries and customer support requests
• Improving our website, products, and customer experience through analytics
• Sending promotional emails and offers (only with your consent — you may opt out at any time)
• Complying with legal obligations, including PACT Act reporting requirements
• Preventing fraud and unauthorized transactions

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and gather analytical data. The types of cookies we use include:

• Essential cookies: Required for the website to function properly (e.g., shopping cart, session management, age gate).
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics). These collect aggregated, anonymized data.
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance. These are only set with your consent.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with the following categories of service providers, solely to fulfill orders and operate our business:

• Payment processors: To securely process credit card and other payment transactions.
• Shipping carriers: USPS, UPS, and FedEx to deliver your orders.
• Age verification services: To verify customer age in compliance with federal and state law.
• Analytics providers: To understand website traffic and user behavior (data is aggregated and anonymized).
• Law enforcement: When required by law, subpoena, court order, or to protect our rights and safety.

All third-party service providers are contractually obligated to protect your data and use it only for the specific services they perform on our behalf.

Depending on your location, you may have certain rights regarding your personal data, including:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your data (subject to legal retention requirements)
• The right to opt out of marketing communications
• The right to data portability (receiving your data in a structured, commonly used format)

To exercise any of these rights, please contact us at the email below.